All the info on coming to the stadium

3,000 maximum at Red Bull Arena

As we need to adjust our stadium concept after new regulations introduced a maximum attendance of 3000, numerous changes have been required. All season-ticket costs are to be refunded. Everyone who has a season ticket is, however, allowed to take part in a draw for 3000 tickets before each home match. Only season-ticket holders have the right to take part.

As these changes have raised plenty of questions, we have summarised the key info with our FAQs:

Questions and answers on coming to the stadium

How will the draw of the 3,000 tickets for season-ticket holders work?

You can register for the draw on the following link. For the home match against SCR Altach, you must register by Wednesday 16 September at 13:00 CET. All winners will be notified by us by email by Thursday 17 September at the latest. The winners of the draw have a chance to buy tickets by Friday 18 September at 12:00 CET in the Online Ticket Shop. Any tickets that remain unsold at that time will go back on sale to season-ticket holders who did not win in the draw. PLEASE NOTE! To take part in the draw, you must be registered in the Online Ticket Shop.

I have more than one season ticket. Can I enter the draw several times?

No. Season ticket holders can only take part in the draw once per home match, no matter how many season tickets they have.

I have already transferred payment for a 20/21 season ticket, how can I get my money back?

If you have transferred money for a 20/21 season ticket, you can get your money back with a refund form.

I arranged for my 20/21 season ticket to be paid by SEPA direct debit, will I still be debited in January?

No. You will not be debited. The sum you paid for the last five home matches of the 19/20 season will be automatically credited back to you in the coming weeks.

How will I receive the fee I already paid for the final home matches of the 19/20 season back?

Customers who pay via SEPA direct debit will have the fee deposited back automatically in the account provided to us, provided that a credit has not been requested via the online form.

Will the refund affect my season-ticket seat?

No. Your season-ticket seat will remain reserved. Should regulations change to allow your seat to be used, you will be informed about the way ahead.

Is my season ticket valid for Liefering home matches in Grödig?

Yes, your season ticket is valid for Liefering home matches. You will receive a ticket with an allocated seat from the ticket point upon showing your season ticket and providing your name and telephone number. The ticket point in Grödig is open 1 ½ hours before kick-off.

Is the away sector open? Are away tickets available?

Due to the current health situation, the Austrian Football Bundesliga has decided not to admit any away fans into stadiums until 31 December 2020 at the earliest

Are kiosks open at the stadium?

Yes, the kiosks will be open. To ensure faster service at the kiosks, however, a limited range of goods will be offered. The consumption of food and drinks is only permitted on seats. Lingering around the concourse must be avoided as far as possible. We would like to draw your attention again to the fact that there is only the option of cashless payment

Do I have to wear a face mask at the stadium?

As soon as the stadium area is entered, including the outdoor areas, mask wearing is mandatory (this rule applies from the age of six). Masks may only be removed when you are at your seat.

Can I still travel for free on public transport?

Yes, your match ticket is still valid as a travel ticket on Salzburg transport services from six hours before kick-off to the final service (bus and train). We are not offering a shuttle service, however.